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Register Query/Complaint
Issue Type
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Query
Complaint
Issue
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Addition of rider
Addition of rider for ULIP
Addition or change in nominee of policy
Agent advisor requesting data on inforce base
Agent advisor requesting renewal list
Agent reporting error/ non-movement of PTD in premium posting
Application Status
Application status
Appointment of nominee
Approved Person Application Details
Assignment of policy
Automatic Transfer Plan Facility
Benefits of EIA Account
Blank Call
Bonus not declared / incorrect
Bonus Statement Required
Branch Address Details
Branch Address Details
Branch Mails
Cancellation of EIA account
Cancellation of policy due to non-disclosure of information
Cancelling a request for cancellation of policy in freelook period
Cancelling a request for cancellation of policy outside freelook period
Cancelling a request for surrender of policy
Change in address
Change in Authorisation Details
Change in bonus option
Change in death benefit for ULIP
Change in Gender Details
Change in Martial Status
Change in Martial Status
Change in NFO option
Change in plan of policy
Change in policy term
Change In Premium Contribution Sum Assured
Change in premium method
Change in premium mode
Change in top-up amount for ULIP
Change of billing draw date (ECS) over teleservicing
Change of date of birth
Change of effective date of coverage
Change of gender
Change of Minority Status of Unit Holder
Change of name
Change of Nomination Form
Change of ownership
Change of signature
Clarification on Bonus
Clarification on PHS
Clarification on premium reminder SMS/E-Mail
Clarification on refund cheque clearance
Clarification on sent Email / SMS
Clarification on tax
Clarification on ULIP statement
Commission Statement Required
Converting Existing Policies
Correction in Address details
Correction in Address Details
Correction in Bank Details
Correction in Bank Details
Correction in Contact Details
Correction in Contact Details
Correction in DOB
Correction in ID Proof
Correction in Mail ID
Correction in Name Details
Correction in Name Details
Correction in PAN Card
Deletion of rider
Details of Possibility & Login Benefits
Drop box address inquiry
EIA CARD Related Concern
Error in eIA Card
Error in policy pack / illustration
ICICI Renewal
Information on rewards and recognition
Inquiry on Net Asset Value (NAV)
Inquiry on POS documentation/ process / status
Inquiry on Premium payment/cheque received
Inquiry on procedure/ amount due of premium
Inquiry on product
Inquiry on reason of commission reversal
Inquiry on status of agency
Inquiry on surrender value / cash value
Inquiry on ULIP charges
Inquiry on website information/ updation
Inquiry or clarification on policy
Inquiry regarding ECS
Insurance Companies Tie-Up Details
Insurance Companies Tie-up Details
Internet Mails
Manual refund for excess premium payment
Marketing campaign related information
New eIA Account Opening Details
News Letter Subscription
No objection certificate required by agent on resigning
Pin Mailer not received
Policy Conversion not processed
Portal Information Incorrect
Portal not working
Premium Payment on Website not working
Process of Adding Policies
Protect My Policy Call Back
Reporting delay in revival of rejected policy
Reporting delay processing during underwriting
Reporting delay/ error in processing at issuance stage
Reporting delay/ error in refund cheque
Reporting inappropriate services at branch
Reporting incorrect debit / non-debit from credit card
Reporting incorrect debit / non-debit from ECS
Reporting incorrect payment entry at GO
Reporting incorrect premium receipt
Reporting incorrect premium reminder
Reporting incorrect reason for ECS bounce
Reporting incorrect surrender value / cash value
Reporting incorrect TDS certificate
Reporting incorrect ULIP statement
Reporting incorrectly sent lapse letter
Reporting loss of Policy Pack / Cheque / Document at branch
Reporting loss/ delay of medical report
Reporting loss/ non-receipt of ECS mandate
Reporting non-receipt of health card
Reporting non-receipt of lapse letter
Reporting non-receipt of letter requesting additional information or counter offer
Reporting non-receipt of PHS
Reporting non-receipt of Pre Authorization form
Reporting non-receipt of premium reminder
Reporting non-receipt of refund cheque
Reporting non-receipt TDS certificate
Reporting non-received or requesting ULIP statement
Reporting policy pack not received
Reporting poor experience during medical test
Reporting poor services by CRO
Reporting poor services/ mis-selling/ fraud by agent
Reporting POS request delay / error
Reporting premium clearance/posting delay
Reporting premium receipt non received
Request for cancellation of policy in freelook period
Request for cancellation of policy outside freelook period
Request for CRO Information
Request For DEMAT
Request for loan against policy
Request for meeting with CRO
Request For REMAT
Request for surrender of policy
Requesting collection of premium from customers address
Requesting consolidated statement of premium payment
Requesting duplicate policy pack
Requesting duplicate premium receipt
Requesting ECS reactivation
Requesting medical synopsis/ reports
Requesting premium receipt through IVR
Requesting product brochure
Requesting reason of policy rejection during underwriting
Requesting reason of premium cheque bounce and inquiry on status
Requesting reissue of commission cheque
Revival of Not Taken Up (NTU) policy
Revival of surrendered policy
Seeking clarification / status of policy pack dispatch
SMS/Email not received / incorrect
Social Media Request
Status of agent commission disbursement
Status of claim
Status of commission cheque
Status of eIA Card
Status of refund cheque
Status of the proposal
Switch Request Form
Switching of funds for ULIP policies
Thanks & Appreciation Mails
Transfer funds through NEFT
Un-subscription of KINREP mails
Unable to Login to eIA
Use of Pin Mailer
Welcome Kit not received
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Policy Holder
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