Can the eIA be operated by the Policy holder only?

Yes, the eIA can be operated by the account holder only during his life time, unless, of course, he has been unfortunately rendered incapable to operate it (incapacity due to mentally unsound means or terminally ill as certified by a medical practitioner). In such circumstances, the eIA may be operated by the Authorized Representative (AR) appointed by the account holder (please see below for details).

The account holder is strongly advised to keep the log In ID and password for online access of his eIA confidential and not share it with anyone else.